transaction - frequently asked questions

yes, All customer funds are stored in separate bank accounts.

FP Markets (Global) LLC Not a member of the Investor Compensation Fund, But if the company goes bankrupt, Customers will receive compensation from the company's own funds.

In this unlikely situation, Customer funds will be refunded from the customer's fund account to the customer.

without, We don't have professional compensation insurance.

We conduct applicability testing to evaluate whether our product is suitable for you.

Due to regulatory requirements, If there have been transactions in the account, We need to keep customer records for a fixed period of time. be assured, We will comply with all data protection requirements to store your detailed information. We will also ensure that you are removed from all mailing lists.

yes, We provide negative balance protection.

Standards and RAW The minimum deposit requirement for the account is $100 USD or equivalent amount.

We support bank cards, bank transfer, Skrill and Neteller. If you want to learn more detailed information, Please refer to the link below: Click to go

We do not charge any deposit fees.

We offer multiple deposit currencies for our account, include AUD, USD, EUR, GBP, SGD, HKD, NZD, CHF, CAD, JPY, PLN, CZK and AED.

It depends on the method you choose. under normal conditions, Online transfer will be instantly credited to the account, And bank transfers may take a few days to arrive. Please refer to the link below, Understand the specific time for each method: Click to go

yes, we accept.

NOT REQUIRED, your Skrill perhaps Neteller Email address does not need to be associated with FP Markets The registered email address matches. however, The electronic wallet must be under your name.

without, We only accept funds received directly from designated trading account holders.

can, The balance of any trading account does not generate interest.

If you have used multiple deposit methods, You will need to use it in the way it is needed, Withdraw the same amount back through various channels, Starting from any bank card deposit. After the deposit from the bank card is withdrawn back to the same bank card, You will withdraw the remaining funds in the order of the initial deposit. after that, You can choose any method you previously used to extract profits.

You can withdraw it to any bank account under your name.

It depends on the method you use, You can check the average withdrawal time in the link below Click to go

yes, There's no problem with that, As long as you have sufficient free funds in your account to pay the withdrawal amount.

Please note that, We do not charge any fees for bank wire transfers for withdrawals.

If you want to become FP Markets know your customer, Please fill in this form table And send it to your old broker. Your old broker will transfer the funds to our bank account, We will deposit the funds into your account FP Markets trading account. Please ensure that you also send us the form for backup purposes. If you want to leave FP Markets, Please fill out the form provided by your new broker and send it to us. We will transfer the funds to your new broker.

yes, Please log in to your secure customer center through this link to make the transfer:
https: //user. fpmarketsltd. com/#/quickRegist Please note that, Internal transfers can only be made in various accounts under the same customer zone.

Please use this link, Log in to your Security Customer Center:
https: //user. fpmarketsltd. com/#/quickRegist You will be able to view your history on your browser, Or use 'Reporting' option, Download History.

without, No need to verify your credit card before depositing funds/debit card.

Please enter the credit card you used for deposit/The final debit card 3 Digit number. Not used in FP Markets Deposit card, We won't be able to withdraw the money.

You can go to your client portal ' Deposit ' Withdrawal of gold ' Click on the dashed icon next to the withdrawal request ' Cancel withdrawal.

Please use the following link:
https: //user. fpmarketsltd. com/#/quickRegist

Open your trading platform, SELECT FILE - Login to trading account. Subsequently, you will need to enter your account information, password, And select the relevant server.

Windows and Mac Desktop computers all have applicable software. Mobile phones and tablets also have available applications.

yes, MT4 All pricing on the platform is real-time and without delay.

not have, MT4 All of them are completely free.

Go to the top menu, Select View -' language, Then select the required language. Then you need to exit first, Open the platform again.

The chart will always display the selling price. To view the purchase price, Please right-click on the chart and select Properties - in common use, Then check the box 'Display purchase price curve' box.

What is the time of the platform server GMT + 2 perhaps GMT + 3, Depends on whether daylight saving time is implemented or not. This ensures that every day K The line can comply with New York's closing time.

Ensure that the top toolbar 'AutoTrading' ENABLED. support EA Drag from the navigation window to your chart, exist 'in common use' Under the tab, Ensure to check the box 'Allow real transactions' . If your EA Successfully attached, You will see a smiley face icon in the upper right corner of your chart.

You can reset your trading account password through the following link, Enter your client portal: https: //user. fpmarketsltd. com/#/quickRegist

How to create a MT4/5 Central Settings/Change investor password:
Click on the top of the terminal "tool" menu, Then select "option" .
open "The server" tab, Then click on "change" button.
select "Change investor (read only) password" option, Enter the new investor password twice below it. We also need to enter your current password to confirm your operation.

Hover the mouse over the account in the navigation window, Your balance and leverage will be displayed.

select 'Account History' tab, Then right-click and select 'Custom Time Period' . Enter the billing date you want, Then select 'OK' . Right click again and select 'Save as Report' . Your bill will be followed by HTML Open file format.

Select tools - historic center, Then select the tool you want to obtain the data from. Then select the time range and choose download. This operation will download any available data to your chart. Please note that, Within a small time frame, The data will not be traced as far back as it is over a large time frame. Please also pay attention, All other data comes from MQ database, And we cannot provide any further data.

First, find your mobile application Metaquotes ID (In the setting - Display under chat and message) . Open your trading platform, Select tools - option - notice, Then check the box 'Enable push notifications' box. Then enter your MQID. You will see an option for testing, To ensure that you can receive notifications on your phone.

exist Market Watch Double click on the tool you want to trade in the window, The new order window will open accordingly.

If you frequently use a demo account, It won't expire. But if you exceed 30 Tian did not log in to the simulated account, It will automatically expire, And we won't be able to reactivate it. But you can easily open a new demo account through the following link: https: //user. fpmarketsltd. com/#/quickRegist

MT4 The maximum number of orders for a simulated account is 200, Including positions and orders.

Please right-click Market Watch window, And choose 'Show All' .

This usually means that you are an investor (read only) Password logged in. To acquire the ability to trade, You need to use the master password to log in to your account, This password was sent in the first email we sent you. If the email has been lost, You can reset your password through your customer area https: //user. fpmarketsltd. com/#/quickRegist

When attempting two operations simultaneously on the platform, I will send you this message. To solve this problem, Please close and reopen your platform.

Please ensure that you use a stable Internet connection, But not public ones WIFI wait a minute. at the same time, Please ensure that only the necessary content for trading is included in the chart you upload (approach, Try to minimize indicators, etc) . You can also try from Market Watch Delete symbols that are not in the transaction, And only open the minimum number of charts. .

This situation sometimes occurs (exist Windows Update or MT4 After update) . We suggest that you make a backup, And bring your MT4 Save the template to your computer: chart - template - Save Template. Once a deficiency occurs, You can upload your saved template in the following way: chart - template - Upload Template.

Please ensure that the top of your platform 'allow AutoTrading' Button selected, And displayed in green. in addition, From tools - option - Expert Advisors Ensure the top of the window 'Allow automated trading' Selected. If still ineffective, Please reload EA, And then 'in common use' Ensure under the tab 'Allow real transactions' Also checked.

Ensure that you find the correct symbol for your account. for example, If you are FPMarkets-live Used on the server RAW Account for trading, Please ensure that the symbol ends with . r. however, If your trading account is located on the server FPMarkets-live2 upper, Then the suffix (. r) Will not be visible, Because all currency pairs located on the second server

Please ensure that you immediately make all changes FP Markets password. If you need to change your email address, Please send the application to cs@fpmarketsltd. com They will handle it for you.

this one" message "The appearance of, Usually it's because the trading time is not right, Or the trading product may become invalid, Or your trading account has not been fully verified yet.

This means that trading requires higher margin than available margin. You can reduce the number of hands, Increase leverage or add funds to your account. You can view our margin calculator on the following page: Click to go

CFD representative 'Contract for Difference' . When trading contracts for differences, You are only trading based on price speculation, Not obtaining physical ownership of the subject product.

Weekly foreign exchange market 5 day, every day 24 Open every hour.

We are for MT4 Account provides original pricing.

We obtain prices directly from a range of leading financial institutions, Including HSBC, BNP Paribas and Deutsche Bank. All of our LP You can find them all on our homepage Click to go.

The selling price is the price at which you place the selling order, And the purchase price is the price at which you place the purchase order. The price difference between these two prices is "Spread" .

We cannot guarantee stop loss. Once all orders are triggered, We will execute at the first available price in the market.

Offer Raw fix a price. This means that pricing is directly handled by our top liquidity provider (LPs) provide, Our interference here is zero.

Standard account commission is zero, Spread increase 1 drop. Raw There is no markup on the account, collect 6 Bilateral commission in US dollars.

We have a trading platform responsible for monitoring our risks and exposures.

yes. all MT4 and MT5 All account types support micro hands.

This will depend on the tool you are trading with. For example, for foreign exchange, The maximum number of lots per transaction is 50. To find the maximum number of hands for each tool, Please enter the market observation window "right click" You would like to know the product code for the maximum number of lots, And choose "specifications" . .

We do not limit the number of your outstanding orders (Including pending orders) .

We offer from 1: 1 Up to 1: 500 The leverage, According to your preferences, The products you trade and the size of your account vary.

We offer various spreads, But the spreads in foreign exchange are as low as zero. You can see all our spread information in the link below: Click to go

When your margin level drops to 100% time, You will be required to add margin, We will attempt to contact you via email and notify you. Compulsory liquidation occurs when 50% The margin level, Transactions will automatically close starting from the transaction with the highest loss.

yes, We allow these two strategies.

We will use the intelligent trading system on your trading account (EA) No restrictions, But please note, The maximum number of activities for this account is 24 Within hours 10, 000 The second change, Including opening and closing trades, Pending orders and other transaction modifications. If your account is excessively active, We will mark it as "read only" And notify you via email. You will need to check your EA Set up and contact us to enable this account.

yes, If you trade more than on a standard account 10 hand, Or in Raw Account transactions exceed 20 hand, We will provide you with Liquidity Connect of VPS.

yes, We provide replication trading programs, Please refer to the following page for more information: Click to go

In terms of functionality, Simulated accounts and real accounts are the same. however, Please note that, Transactions placed in the simulated account will not be sent to the market for execution, therefore, You may complete the transaction faster, Smaller sliding point.

We do not impose a stop loss on you/Set the minimum level for profit taking orders or pending orders. You can set them at any distance from the current price

yes, Our processing platform will be more than happy to accept your phone instructions.

We provide traders with various risk management tools and strategies, The most common are standard stop loss orders and limit orders. We always recommend traders to thoroughly test their strategies before trading real accounts.

yes, You can subscribe to our daily technical analysis email.

Our server is located in New York NY4 Equinix Data center, therefore, Can provide customers with the fastest execution possible.

Our overnight interest rate is based on LIBOR The set interest rate.

right-click Market Watch In the window, you want to know the product code for overnight interest, Then select 'specifications' . Then you can scroll down to see the overnight interest rates for long and short positions. pay attention to, Foreign exchange rates displayed by point.

The position held overnight on Wednesday night will be tripled (3x) Overnight interest rate. This is to consider the weekend trading settlement, Because the market will be closed at that time, No overnight interest charged. similarly, Index held on Friday night, Energy and cryptocurrency positions will triple (3x) Overnight interest rate. Please note that, WTI Not applicable for overnight interest, But it is applicable to extension periods.

Overnight interest is 00: 00 (SERVER TIME) - Afternoon New York time 5: 00 collect, Applicable to any transaction that has not been closed the previous day.

foreign exchange, Overnight interest rates for natural gas and precious metals are calculated in points, The calculation formula is based on the number of hands x Contract Size x Long positions overnight (Or short overnight) x points, The point is the smallest possible price change to the left of the decimal point. for example, 1 hand EURUSD The overnight interest rate for long positions is ( (1*100. 000) * -4. 95 * 0. 00001) = -4. 95 dollar/day.

commodity (petroleum) The overnight interest rate of the index is calculated in currency, The calculation formula is based on the number of hands x Long positions overnight (Or short overnight) . for example, 1 hand XBRUSD The overnight interest rate for long positions is 1* -2. 1= -2. 1 dollar/day.

Overnight interest on cryptocurrencies and stocks calculated as a percentage, The calculation formula is [ (LOTS x Long positions overnight (Or short overnight) x closing price) /100] /360. for example, The closing price is 164, 96 The Apple of the US Dollar 1 The overnight interest rate for long positions is [ (1 x 5 x 164, 96) / 100] / 360 = (824, 80/100) / 360 = 8, 25 / 360 = 0. 02 dollar/day.

If holding a position during the contract expiration and transfer to a new contract extension period, The account will be credited or charged a fee. Due to the difference in value between the old and new contracts, The adjustment will appear in the form of overnight interest on the platform's overnight interest section. This should not be considered as overnight interest, But rather a price adjustment. Both the buyer and seller will make positive and negative adjustments separately, The specific value is displayed in the trading symbol specifications one day before expiration. For customers, the final value will be the same net profit as before the extension/loss, But adjusted according to the price of the new contract. The overnight interest of futures is calculated in monetary form, The calculation formula is based on the number of hands x Long positions overnight (Or short overnight) . On the platform, Overnight interest will be automatically converted into the balance currency. This operation occurs during server time 00: 00 (Afternoon New York time 5 drop) perform, And it will only be charged when the futures expire and you have open trades at this time. for example: 1 Hand coffee long position - 1 x 1 x 5 = 5 The US dollar will be deducted from your account in the form of overnight interest, This amount will be reflected in the opposite direction in your position profit/In deficit.

For all US stocks (Applicable to all account types) , Your account will be charged at the time of opening the position 10 USD handling fee, Charged upon closing the position 10 USD handling fee; Or collect per share when opening a position 3 Cent handling fee, Charge per share upon closing the position 3 Cent handling fee, Two ways to take the highest value. For all UK, European and Australian stocks (Applicable to all account types) , Charge separately for opening and closing positions 10 pound (perhaps 10 euro / 10 AUD) commission; Or the number of hands x 0. 10% x The handling fee for the price will be charged at the time of opening and closing the position, Two ways to take the highest value. Please note that, all ASX All products can be sent via email to cs@fpmarketsltd. com Request. ASX Product pricing can be determined through CHI-X obtain, And generate monthly 10 Data fee in Australian dollars, Regardless of login or trading activities, All will be charged this fee, The cost is before next month 10 Deduction within days. For all Hong Kong stocks (Applicable to all account types) , Charge separately for opening and closing positions 10 USD handling fee; Or the number of hands x 0. 20% x The handling fee for the price will be charged at the time of opening and closing the position, Two ways to take the highest value.

You can view the forms on our website: Click to go

Let's take UK stocks as an example.

UK stocks are charged on each side 0. 10% The cost, That is, the minimum charge for each side 10 pound.

48. 51 correct RIO The market price

If you open a warehouse 10 hand RIO, So you have on each side 10*48. 51*0. 1%= 0. 4851 Pound Sterling as Cost, Because it is below the minimum 10 pound, You will be charged the minimum fee.

If you trade now 100 hand, so 100*48. 51*0. 1%= 4. 851 pound, Still below 10 pound, Therefore, the minimum fee is still charged.

If you trade 500 hand, standard 500*48. 51*0. 1%= 24. 255 pound, Above the minimum 10 pound, So this is the fee you have to pay on each side.

If the trading account uses different currencies, For example, the US dollar, There will be a conversion between the British pound and the US dollar.

Please send an email from your registered email address to cs@fpmarketsltd. com So that they can assist you in connecting your account.

Your account is on IB XXXX Registered below (Only rebate number) . If you want to know more about a specific IB More detailed information about, Please send an email to cs@fpmarketsltd. com

yes, We need identification and proof of residence documents. If you apply as a company, Additional files may be required.

Our standard account standards IB Commission per lot 5 dollar, Raw Account for each lot 2 dollar.

yes, Please contact our partner team cs@fpmarketsltd. com Obtain complete information.

We are interested in foreign exchange, precious metal, Cryptocurrency, Oil and Index, direction IB Pay commission.

ours IB Starting from the silver level, But it can be easily upgraded to our gold or platinum level. Please contact us for more information cs@fpmarketsltd. com

You will receive your own unique tracking link, To provide to your customers or publish on your website, Once a customer visits our website, We will base it on IP Address tracking, Until they complete the registration. If the customer you introduced has already registered directly FP Markets Please ask them to send us an email to: cs@fpmarketsltd. com Request to place their accounts under yours IB Under the activity, We will be happy to provide assistance to them.

some countries/The region requires you to have a license in order to act as IB operation. To check your country/Does the region require a license, Please consult your country/Relevant institutions in the region. Applying to become IB before, You are responsible for checking this information.