FP Markets Customer Experience

FP Markets Committed to providing excellent services to customers, 24/7*, immediately, Global multilingual support.
We value our customers, And deeply understand the importance of providing excellent service.

go over 12 A month's
data summary
August 2023 - August 2024

Summary based on the past 12 months data
August 2023 - August 2024

FP Markets Customer service has become one of the cornerstones of the company, From Australia to every corner of the world, We provide our customers with the ultimate service experience. FP Markets Award winning customer service via phone, E-mail, live chat, Social media and other means, Provide personalized services to traders 24/7, Positive and immediate customer service support.

98. 4%

98. 4%

Response rate of online customer service

Response rate of online customer service

FP Markets The customer support team always focuses on listening to traders' opinions, And help solve any problems. Your needs and success are the top priority in every interaction.

Provide timely and thoughtful support anytime, anywhere. with the help of FP Markets SUPPORT, You can achieve unlimitedWhat the heart thinks, Within sight.
110k+

110k+

Customer support frequency

Customer support frequency

Our team is committed to providing timely services, Cohesive, Tailored and comprehensive support, This is the driving force for us to reach the top of the industry podium. This is not just about solving the customer's problem and ending the conversation, Our team of meticulous problem solvers, Sincerely hope to help you achieve success.

FP Markets The customer support team is always happy, And always ready, Provide high-quality support through the most intuitive customer support technology in the industry.
108%

108%

Volume growth

Volume growth

FP Markets Committed to providing first-class trading facilities, And provide first-class products and services for customers who wish to trade in the most popular markets worldwide. We provide instant service, Proactive and award-winning customer experience. Because traders are FP Markets Growing trust, Our customer support volume has increased by 108%.

Satisfying customer needs, Provide advice and solutions for any potential trading issues, We are confident.
45K

45K

Resolved conversation

Solving problems is certainly great, But find it quickly, convenient, Simple methods to solve problems and willingness to put in more effort would be even better. While utilizing the latest features and functionalities of customer support technology, Fast and easy communication with customers, Leave no questions and proactively provide assistance, Satisfy traders, This sets us apart from our competitors.

Our international professional team is always ready to solve your problems, Help our customers enjoy a seamless trading experience.

be based on KPI Indicator
2023 year 8 the moon - 2024 year 8 the moon

E-mail

target ' 90%

93%

93%

Customer satisfaction

exist FP Markets, We set our goals very high, Despite facing numerous difficulties. We recognize that, Key factors for achieving cohesion growth, It combines sustained low spreads with rapid execution, Plus cutting-edge trading technology, Wide product range and top-notch customer support. Before learning the specific details, We always try to predict the customer's needs first.
30 minute

30 min

First average response time

Quickly respond to any email seeking support or service inquiries. We strive to continuously reduce waiting time and quickly solve problems, To provide our customers with high-quality and timely services. FP Markets I know no one likes waiting for a reply, Or wait for a long time between replies, Therefore, we provide timely and understanding support, And make customer needs the core of our relationships and interactions.

Online Service

target ' 90%

90%

90%

Customer satisfaction

FP Markets The real-time online channel provides real-time personalized interaction, Ensure the ultimate balance between excellence and speed. Our team provides 42 Languages, From Sydney to London, From Milan to Sao Paulo, Even further away, You just need to move your fingertips, You can easily access us 24/7^Online customer service.
24 second

24 sec

Average response time

FP Markets Online customer service provides super fast online services, Including technical support. All website visitors can enter through the pop-up window in the bottom right corner of the screen. Our online customer service is the ultimate customer support channel, Suitable for traders who are seeking lightning fast solutions to their problems. Dialogue starts and ends at the customer's convenience, Bring convenience to its simultaneous handling of other matters.

NPS 69 divide

NPS 69 divide

Customized customer service, Cutting-edge technology, Multiple customer service channels, Lightning like response speed, 40 Multiple international languages, And the shortest waiting and problem-solving time, All of the above has created our reliable and award-winning customer support. FP Markets Strive to provide first-class customer service quality and speed, Let's develop together with you, And consistently provide services within the industry "first-class" Customer Experience. Our net recommended value ( "NPS" ) It is another established goal that we have already achieved and surpassed.
The average problem
Resolution Time

The average problem
Resolution Time

We are good at solving problems, be erudited, A resourceful customer service representative will provide you with all the information you need, Answer about FP Markets Any issues with services and policies. Our customer service team has received FP Markets Training on the latest features and functions of cutting-edge technology, We can provide super fast solutions for any requests and problems you encounter. We won the Best Customer Service Award 30 Many times, it's not just luck, It depends on strength!